Branded SMS Messaging
Message Branding

BRANDED SMS MESSAGING

Our SMS message branding solution allows you to brand your SMS messages with your company name, logo, tagline, and banner image.



BENEFITS OF SMS MESSAGE BRANDING

SMS open rates are as high as 98% and it has been proved that at least 45% of people reply to branded SMS messages.



  • High Open rates
  • High Conversion rates
  • Improve Brand Awareness
  • Build Trust and Credibility


Transactional Text Messages

What are they?

Transactional text messages are non-marketing automated text messages used by organizations and institutions to send unrestricted critical information, notifications and updates to their contacts or customers such as order confirmation, welcome messages, renewal reminders, shipping updates, among others.

Use-case examples

Travel companies use transactional SMS messages to send flight or transport status, booking status, refund updates, cancellation information to their customers. Educational institutions use transactional SMS messages to send students updates on their admission status, exam results or any critical information while conducting examinations.



How Does Transactional SMS Compare to Other Channels?

To illustrate the unique benefits of transactional SMS, let’s quickly compare different communication channels.

  • Email Reminder 18%
  • Phone Call Reminder 23%
  • Text Reminder 38%
  • Mail is not ideal for reminding someone their car insurance is renewing soon or that their medical check-up is next week. It’s slow, expensive, and can end up in the bin.
  • Phone calls are a bit extreme if you’re letting someone know a package arrived. They can also be untimely and intrusive, and if you don’t reach someone and leave a voicemail, there’s no guarantee they’ll hear it.
  • Email alerts are commonplace, but they can get lost in overflowing inboxes or end up in the no-mans-land that is a junk folder.
  • Text messages are read quickly, given that people already spend a ton of time on their phones. They also prefer getting this kind of information via SMS, and looking at how patients want to receive appointment reminders is an excellent example.


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Frequently Asked Questions

What is transactional SMS service?
Transactional SMS service can be used by businesses to send important or essential updates to customers regarding their product or service. For instance, on an e-commerce site, updates regarding the order invoice number, OTP, delivery status, return or refund status, delivery note can be sent to customers automatically.
What are the features of transactional messages?
Transactional SMS are non-marketed messages like notifications and updates which are sent to customers for information regarding a particular product or service. Transactional messages benefit from some specific features which are not present in the case of promotional messages. Some of these features are:

  • In the transactional SMS gateway, a company is eligible to send the recipients SMS without their approval.
  • Through a transactional route, SMS can be sent to both DND and non-DND numbers, since they are used only for essential information and updates.
  • You can send transactional SMS 24/7, without any time constraints.
  • The transactional SMS gets delivered to the contacts almost instantly minus any hassle or wait time.
  • Transactional SMS can be sent using your own company’s name as a sender ID.
What is the difference between promotional and transactional SMS?
While promotional SMS can’t be sent to DND numbers, transactional SMS can be sent to both DND and non DND numbers even without their permission. This is because transactional SMS consists of only important updates and messages of non-marketing nature, while promotional SMS is of a marketing nature and can be marked as spam in a recipient’s inbox.

While promotional SMS do not get a sender ID of their own, transactional SMS are sent by the name of the organization itself. As per the law, transactional SMS doesn’t have any time restriction and can be sent 24/7 to the recipients. On the other hand, promotional SMS can only be sent between 8 am and 9 pm in the US only to non-DND numbers or users who have opted in for these messages. Promotional SMS is meant for sending offers, discounts, etc. to both existing customers and prospects.


MPBot

MPBOT


Our MPBOT chatbot service automatically responds to your website visitors and customer text messages, eliminating the need for a live agent.



BENEFITS OF MPBOT CHATBOT



  • Time and Cost Savings
  • 24 Hour Availability
  • Improve Customer Service
  • Increase Customer Engagement
  • Consumer Data Insights
  • Better Lead Generation


  Contact our support team to set you up with our MPBOT service today!   Try our demo